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FAQ

General

natrl™ box water is formed 100% naturally at the Heretaunga Aquifer within the Heretaunga Plains, situated in Hawke’s Bay, New Zealand.

Yes, natrl™ box water is packaged into the bladder at the Awatoto site in Hawke’s Bay, New Zealand where it is naturally formed. This makes it the purest boxed mineral water available.

The name, natrl™ box water, is used to highlight the inherent quality of the water we use. It is 100% natural, sterile, pure and free-from chemicals. The name also indicates our mission of keeping nature’s wellbeing at the heart of everything we do. natrl™ box water is the sustainable water brand of choice for the environmentally conscious consumer, offering natural mineral water in a paper-based alternative to the conventional plastic bottle packaging.

natrl™ box water is not trying to compete with five gallon water bottles or home filters on taps. These are all great solutions to help the fight against plastic, which is something we heartily agree with.

natrl™ box water was created as a solution for people that don’t want to drink desalinated water, but want a better option than multiple PET bottles. Unfortunately, we don’t have a true mineral water source in the UAE, we only have desalinated or distillation options for simple drinking water. If we want to consume quality mineral water, we turn to the only options available, being bottled water. natrl™ box water was created to support people who want to use quality mineral water and cut out plastic bottles. This is the first-ever bulk option for natural mineral water.

Our comparison is really with that of 10 x 1L PET bottles vs what we offer in our 10L bag-in-a-box. One solution for water consumption and plastic use won’t fit all. To have a global impact we will need to have numerous options that cater to all kinds of people and tastes.

natrl™ box water is a deep artesian natural mineral water, which is a different category such as desalinated water or ‘drinking water’. natrl™ box water is the most affordable mineral water available in the UAE market today, when compared to other mineral waters.

natrl™ box water is the first-ever bulk option for natural mineral water. We wanted to offer mineral water drinkers a smarter choice when it came to plastic consumption. Having a 10L bag-in-a-box allows us to cut plastic usage by 90% without comprising the quality or safety of the water. The 10L box fits into most fridges and is ideal for cooking or refilling your favourite reusable water bottle.

There are so many misconceptions when it comes to water quality and the cost associated with it.  

Firstly, not all water is treated equally. So, when we talk about “natural” mineral water, it is untouched and is pure as nature intended it to be. It’s full of amazing minerals and nutrients that our bodies need. natrl™ box water is boxed at Awatoto site in Hawke’s Bay, New Zealand where it is naturally formed and the water is between 50-60 years old, so it’s as pure as can be. Desalinated water is used widely around the world and involves taking the salt out of sea water to make it drinkable. That costs a fraction of the price but is chemically treated and stripped of everything, and then finally the chemicals are added back in. Tap water is also desalinated water, but very few people would risk drinking from it as there could be water tank or pipe contaminations, high levels of sodium and chemical purifiers such as chlorine. None of this is good for you or your body. Clearly, we can all taste the difference in the quality of pure mineral water versus desalinated water.  

Secondly, water quality is essential for optimal living. Our bodies are made up of 60% or more water and it is by far the most important complex nutrient we give our bodies, yet we tend not to question the quality of the water we drink or its source when it comes to rehydration. Every cell and organ function is 100% dependent on water for optimal function and wellbeing. Our bodies can cope without food for as long as seven days, but only survive without water for three days. We are aware of what we eat, and that is very important too, but the water we drink impacts our bodies equally and needs to be considered in the same way.

Naturally sterile water means that the water is sourced from 100% natural snow melt and alpine rain, which winds through pristine native forest before descending deep underground over a long period of time (60-70 years), ensuring it is sterile. It is also completely uncontaminated and free from filtration or chemical treatments, making it the purest possible water available on the market.

New Zealand’s geographical location makes it one of the purest water sources on Earth, with no neighbouring industries, manufacturing or associated pollutants present. This makes the rain quality pure too.

We do not offer five gallon plastic bottles due to our sustainability values. natrl™ box water is currently available in 10 litre boxes across numerous supermarkets, organic shops and online sites. The perfect size to fit either on your counter top or slip into the fridge.

It is water that is formed 100% naturally from snow melt and alpine rain, which descends deep underground, seeping though a labyrinth of channels.  It is stored within an aquifer, which provides it with a perfect combination of natural minerals.

natrl™ box water fits into most fridges perfectly.

Dimensions are:

  • Height 22cm
  • Width 20cm
  • Depth 29cm

natrl™ box water is currently available on our website www.natrllife.com offering free home delivery. All orders placed before 11 am will be delivered the next day. All orders placed after 11 am will be delivered within 48 hours.

Please refer to our index below to view the list of online retailers and grocery stores carrying the natrl™ water range. This is updated regularly.

www.natrllife.com

www.farmbox.ae

www.kibsons.com

www.noon.com

natrl™ box water is currently available on our website www.natrllife.com offering free home delivery.

All orders placed before 11am will be delivered the next day. All orders placed after 11am will be delivered within 48 hours.

Orders placed on Sunday will be delivered on Monday.

Yes, natrl™ box water offers free delivery if you order from the website www.natrllife.com, alternatively natrl™ box water is currently available on a wide network of online retailers offering home delivery.  Please refer to each retailer for delivery options and terms.

www.natrllife.com

www.farmbox.ae

www.kibsons.com

natrl™ box water fits into most fridges perfectly.

Dimensions for the box are:

  • Height 22cm
  • Width 20cm
  • Depth 29cm
natrl™ box water is currently available on our website www.natrllife.com offering free home delivery. All orders placed before 11am will be delivered the next day. All orders placed after 11am will be delivered within 48 hours. Orders placed on Sunday will be delivered on Monday.

Wholesale

Please contact james@natrllife.com for more information about becoming a wholesaler for natrl™ box water.

Environment

natrl™ box water’s carbon footprint for shipping from New Zealand, plus the entire production process is approximately 650g per 10L of natrl™ box water. If you compare this to 10 x 1L bottles of water in PET with a carbon footprint of 1,200g for the PET alone, natrl™ box water is the more sustainable option.

The natrl™ box water source doesn’t use chemical treatments, as the water comes out of the aquifer and gets bagged immediately. We have a zero-carbon footprint during the production process and our source is 100% sustainable.

The Heretaunga Aquifer in New Zealand is also one of the cleanest and least polluted places in the world. Once our boxes are filled they minimise waste by using up every inch of the container due to its shape. This is the lowest possible carbon footprint for transportation and we also have the lowest possible waste.

We have invested in the best possible alternative to ensure our water is protected and measured against the highest food safety standards in the world – being New Zealand and the UAE – while minimising as much plastic as possible.

All our packaging is sourced in Australia from reputable, sustainable forests and suppliers. Our cardboard box and bladder are 100% recyclable. The bladder is not fused to the box, so it easily slips out to make it possible to recycle the plastic and paper elements of the container.

natrl™ box water uses two types of material for the inner bladder. Linear low density Polyethylene (LLDPE) in the inside layer and metallised polyester (METPET) as the outer layer.

The inner layer is one of the best possible types of polyethylene when it comes to plastic migration and is far better than your typical PET bottles. Our bladder is also 100% BPA free.

The outer metallised layer is there to protect the inner layer against environmental factors. The biggest cause for particles to migrate here in the UAE is heat (UV and sunlight) and this layer protects it from that, making it even safer to use. To round it off, the cardboard we use to box the bladder adds an additional layer of protection against the sun too.

We are huge supporters of people that are willing to invest in quality tap filters for their homes to make use of the desalinated tap water. This is a big win for the industry as a whole. Unfortunately one solution doesn’t fit all.

Filtering at home is amazing as it is zero plastic, but desalinating water to fill PET bottles is the elephant in the room we are all trying to eliminate. We all have the same goal – to cut out plastic and make it as easy, convenient and affordable for consumers to convert.

  • The natrl™ box water source doesn’t use chemical treatments as the water comes out of the aquifer and is bagged immediately.
  • We have a zero-carbon footprint during the production process. natrl™ box water’s source is 100% sustainable. The Heretaunga Aquifer in New Zealand is also one of the cleanest and least polluted places in the world.
  • Once our boxes are filled they minimise waste by using up every inch of the container due to its shape. This is the lowest possible carbon footprint for transportation and we also have the lowest possible waste.
  • All our packaging is sourced in Australia from reputable sustainable forests and suppliers. Our cardboard box and bladder are 100% recyclable.
  • natrl™ box water’s carbon footprint for shipping from New Zealand plus the entire production process is approximately 650g per 10L box of natrl™ box water. If you compare this to 10 x 1L bottles of water in PET with a carbon footprint of 1,200g for the PET alone, natrl™ box water is the more sustainable option.
  • natrl™ box water’s t- shirts are made from recycled PET bottles and use green spun technology. 10 plastic bottles are used to make one t-shirt.
  • natrl™ box water’s bottles are made from stainless steel or glass to ensure they are reusable cutting out all use of plastic.

We are not suggesting we are the only or perfect solution to recycling, we are simply trying to make progress in this field. The bigger arching issue is the fact that recycling is not a top priority for a lot of people yet, and there’s a degree of education needed to achieve this. Once this becomes mandatory, or we manage to shift the importance of it, we will truly see an impact when it comes to waste management. The focus until such time needs to be on reducing our waste and ultimately what goes into the landfill.

natrl™ box water is working on some key initiatives that will support our vision of having all our packaging 100% recycled, as intended.

When it comes to landfill, natrl™ box water uses 90% less space than PET bottles with the same volume. It can flatpack and the paper is bio-degradable.

natrl™ box water was created to support people who want to use quality mineral water and cut out single use plastic bottles. This is the first-ever bulk option for natural mineral water available, making it more affordable and sustainable than any other natural mineral water brand in the UAE.

Glass is one of the safest materials when it comes to food safety and migration of particles, but not one of the most sustainable as it is heavy and fragile.

The short answer is that there is no single solution for this. We will need to tackle each area and help consumers make smarter choices.

We are huge supporters of people that are reducing their plastic use by whatever means possible, including making use of the five gallon reusable water bottles or using filters to consume local tap water. These are all great wins against plastic pollution. However, one solution doesn’t fit all, so we need to look at different approaches to help the UAE, and the world, make smarter choices by giving them simple, cost effective solutions that don’t leave them feeling like they have compromised on their quality of life. This is why natrl™ box water wants to support mineral water drinkers by offering a product that is sustainable and a much better option than buying PET plastic bottles filled with mineral water.

Regarding the carbon footprint, natrl™ box water’s carbon footprint for shipping from New Zealand plus the entire production process is approximately 650g per 10L box of natrl™ box water. If you compare this to 10 x 1L bottles of water in PET with a carbon footprint of 1,200g for the PET alone, natrl™ box water is the more sustainable option when compared to PET bottles.

The natrl™ box water source uses no chemical treatments, as the water comes out of the aquifer and gets bagged immediately. We have a zero-carbon footprint during the production process. natrl™ box water’s source is 100% sustainable.

The Heretaunga Aquifer in New Zealand is also one of the cleanest and least polluted places in the world. Once our boxes are filled they minimise waste by using up every inch of the container due to its shape. This is the lowest possible carbon footprint for transportation and we also have the lowest possible waste.

We are not trying to covert people who are already using smart options, we are offering mineral water drinkers a better solution.

  • The natrl™ box water’s water source doesn’t use chemical treatments, as the water comes out of the aquifer and is bagged immediately.
  • We have a zero-carbon footprint during the production process as we use renewable hydro energy on site. natrl™ box water’s source is 100% sustainable. The Heretaunga Aquifer in New Zealand is also one of the cleanest and least polluted places in the world.
  • Once our boxes are filled they minimise waste by using up every inch of the container due to its shape. This is the lowest possible carbon footprint for transportation and we also have the lowest possible waste.
  • All our packaging is sourced in Australia from reputable, sustainable forests and suppliers. Our cardboard box and bladder are 100% recyclable.
  • natrl™ box water’s carbon footprint for shipping from New Zealand plus the entire production process is approximately 650g per 10L box of natrl™ box water. If you compare this to 10 x 1L bottles of water in PET with a carbon footprint of 1,200g for the PET alone, natrl™ box water is the more sustainable option.
  • natrl™ box water’s t- shirts are made from recycled PET bottles and use Greenspun technology. Ten plastic bottles are used to make one t-shirt.
  • natrl™ box water’s bottles are made from stainless steel or glass to ensure they are reusable cutting out all use of plastic.
  • natrl™ box water is an active participant in local community driven activities such as tree planting and beach cleanups.
  • Currently our CEO is working on partnerships for the recycling element of natrl™ box water. The future will include a service where all natrl™ boxes can be returned to natrl™ to ensure they get split up and recycled as intended.
  • A large children’s initiative is also being created for the creative re-use of the boxes, and this is set to launch in 2023.

Yes, the inside is made from plastic. At natrl™ we have invested in the best possible alternative to make sure our water is protected and measured against the highest food safety standards in the world – being New Zealand and the UAE – while cutting down on as much plastic as possible.

natrl™ box water uses two types of material for the inner bladder: linear low density Polyethylene (LLDPE) for the inside layer and metallised Polyester (METPET) for the outer layer.

The inner layer is one of the best possible types of Polyethylene when it comes to plastic migration and is far better than your typical PET bottles. Our bladder is also 100% BPA free.

The outer metallised layer is there to protect the inner layer against environmental factors. The biggest cause for particles to migrate here in the UAE is heat (UV and sunlight) and this layer protects it from that, making it even safer to use. The cardboard box we use adds an additional layer of protection against the sun.

The big difference between natrl™ box water and other boxed alternatives is the our bladder slips out of the box and can actually be recycled along with the box. It is not fused to the box, making it impossible to recycle.

Ree® is natrl™ box water’s official recycling partner. 

As part of our sustainability efforts, Ree® is offering all our natrl™ customers 20% off the Ree® VIP Subscription for the first 6 months.  

Ree®, the UAE’s revolutionary new recycling solution that allows you to trace your recyclables from your doorstep to the end of the loop while rewarding you for your efforts.  

Ree® provides its members with real-time accurate data on how much recycling they’ve generated and is 100% transparent with where everything goes, leaving members with peace of mind that their recycling efforts have not ended up in a landfill. Ree® collects plastic, cardboard, paper, metal, aluminium, glass, e-waste and textiles making it a turnkey solution for recycling. 

Ree® offers two options for their recycling collecting services 

VIP Service: 

From the comfort of your home, with the VIP pick-up service for only AED 75 per month Ree® will collect all your recyclables up to 5 times a month 

Basic Service: 

Head over to the nearest cage and drop your QR-coded bags in it for free and Ree® will do the rest 

For more information please contact:  hello@reecycle.app 

Website: https://reecycle.app/

Ree® is natrl™ box water’s official recycling partner. 

Ree®, the UAE’s revolutionary new recycling solution that allows you to trace your recyclables from your doorstep to the end of the loop while rewarding you for your efforts.  

Ree® provides its members with real-time accurate data on how much recycling they’ve generated and is 100% transparent with where everything goes, leaving members with peace of mind that their recycling efforts have not ended up in a landfill. Ree® collects plastic, cardboard, paper, metal, aluminium, glass, e-waste and textiles making it a turnkey solution for recycling. 

As part of our sustainability efforts, Ree® is offering all our natrl™ customers 20% off the Ree® VIP Subscription for the first 6 months.  

Ree® offers two options for their recycling collecting services 

VIP Service: 

From the comfort of your home, with the VIP pick-up service for only AED 75 per month Ree® will collect all your recyclables up to 5 times a month 

Basic Service: 

Head over to the nearest cage and drop your QR-coded bags in it for free and Ree® will do the rest 

As part of our sustainability efforts, Ree® is offering all our natrl™ customers 20% off the Ree® VIP Subscription for the first 6 months.  

For more information please contact:  hello@reecycle.app 

Website: https://reecycle.app/

As part of our sustainability efforts, Ree® is offering all our natrl™ customers 20% off the Ree® VIP Subscription for the first 6 months.  

Health & Wellness

natrl™ box water is ideal for everyone, especially for pregnant women and infants due to its low sodium levels. Most importantly, natrl™ box water is a natural mineral water that is completely uncontaminated and free-from filtration or chemical treatments. It is the purest possible water available on the market, making it the most suitable water option for expectant mothers.

natrl™ box water has the perfect alkaline balance too, so it doesn’t affect your nutrition plan and is soft on digestion. The balance of minerality is just enough that it doesn’t leech anything from you, making it perfect for both adults and children.

During breastfeeding, babies receive all their required nutrition directly from their mothers, so natrl™ box water is the perfect option as it is the purest possible water on the market and free-from contamination. This all contributes to making natrl™ box water taste great, which will help encourage children to drink more water.   

natrl™ box water is also the ideal drinking water for babies that consume formula, as it is low in sodium and has the perfect pH at pH 7.5. This is the same as our body’s pH, making it ideal for babies.

Babies who are transitioning to solid foods, such as rice, cereal or vegetables, are easily weaned off milk with natrl™ box water due to it being pH 7.5.  This imitates the pH of our bodies making it easy to digest. It is also full of vital minerals required for growth and development.

natrl™ box water is ideal for everyone, especially for high-performance athletes due to its high natural mineral content and, most importantly, natrl™ box water is completely uncontaminated and free-from filtration or chemical treatments. natrl™ box water is the purest possible water available on the market, making it the most suitable water option for athletes.

Water Composition

Yes, natrl™ box water is low in sodium (9.4 mg/litre) while still containing a perfect combination of essential natural minerals.

Yes, natrl™ box water is a 100% BPA free. 

No, natrl™ box water doesn’t contain any fluoride. 

 natrl™ water
pH7.5
TDS111mg/L
Sodium9.4mg/L
Calcium18.5mg/L
Magnesium3.9mg/L
Potassium1.4mg/L
Nitrate1.01mg/L
Chloride7mg/L
Sulfate9mg/L